tk999 games Terms and Conditions

1Definitions and General Provisions

Certain words and terms used in this document carry specific legal meanings, which are described below. In these terms and conditions, "Platform" or "Service" refers to the tk999 games website, mobile application, and all gaming and betting features available through them.

• "Member" or "User" — any person who has registered an account on tk999 games and is using the platform.
• "Account" — the single personal profile registered in the member's name through which all activities are conducted.
• "Wallet" — the balance held within an account, used for deposits and withdrawals.
• "Bonus" — additional credits or benefits granted subject to promotional terms and conditions.
• "Wagering" — the total amount that must be bet in order to make a bonus eligible for withdrawal.
• "Net Loss" — the amount remaining after subtracting total winnings from total losses over a given period.

By accessing the tk999 games platform or opening an account, a member agrees to all of these terms and conditions. Anyone who disagrees with these terms is asked to refrain from using the platform.

2Account Registration and Eligibility

Meeting the eligibility requirements listed below is mandatory in order to open an account and use services on tk999 games. Failure to meet these requirements may result in the account being suspended or cancelled at any time.

2.1 Age Requirement

This platform is for persons aged 21 or older only. Providing a false age during account registration is a serious violation, and in such cases all account balances may be forfeited.

2.2 Identity Verification

Members must provide accurate and truthful personal information at the time of registration. tk999 games may at any time request a copy of a national ID card, birth certificate, or passport for identity verification (KYC). Withdrawals may be delayed if verification has not been completed.

2.3 Single Account Policy

Only one account is permitted per individual, household address, or mobile number. Operating multiple accounts is considered fraudulent activity, and all associated accounts will be permanently closed.

3Account Security and Responsibility

Keeping an account secure is entirely the member's own responsibility. Login credentials — username, password, and OTP — must be kept confidential and must not be shared with any third party.

• Passwords must be at least 8 characters long and should include a combination of letters, numbers, and special characters.
• Avoid logging in from unfamiliar devices or public networks.
• If any suspicious activity is noticed, contact the support team immediately via live chat.
• tk999 games will not be liable for any financial loss resulting from misuse of an account, unless it is proven that the loss was caused by a technical failure on the platform itself.

In the event of a member's death or total incapacity, an heir or nominated person may request account management through a written application, which will be considered after verification.

4Deposit and Withdrawal Policy

Designated payment methods must be used for financial transactions on tk999 games. A specific minimum amount applies for each method.

4.1 Deposit Terms

• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).
• The minimum deposit amount for each method is ৳500.
• Deposited funds must be sent only from a payment account registered in the member's own name. Third-party deposits are not permitted.
• Once a deposit is successful, it is automatically added to the account wallet.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are processed only to the same payment method that was used for the deposit.
• Withdrawal requests will remain pending until identity verification (KYC) is completed.
• Standard withdrawal processing time is 30 minutes to 3 hours.

5Bonuses and Promotional Offers

tk999 games offers members various types of bonuses and promotional benefits. Each offer has specific terms and conditions that members must follow.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. To make the bonus eligible for withdrawal, the bonus amount must be wagered 20 times. For example: a ৳1,000 deposit earns a ৳1,000 bonus, making the total balance ৳2,000, and the wagering requirement is ৳1,000 × 20 = ৳20,000.

5.2 General Bonus Terms

• Once a bonus is activated, the wagering requirement must be met within the specified time limit.
• A bonus cannot be used with multiple promotions at the same time unless specifically stated.
• Bonuses apply to a single account only and are not transferable.
• tk999 games reserves the right to change, suspend, or cancel any promotional offer at any time.
• Any attempt to claim a bonus through fraudulent means will result in account cancellation and forfeiture of all balances.

5.3 VIP Cashback

VIP members receive a weekly cashback benefit calculated at a set rate on the net loss for that week. Bronze level receives up to 0.4%, Silver level up to 0.8%, and Gold level up to 1.2% cashback. For example: if a Silver member has a net loss of ৳20,000 in one week, they will receive ৳20,000 × 0.8% = ৳160 cashback.

6Betting and Gaming Rules

Following the rules below is mandatory when placing bets or playing games on tk999 games.

6.1 General Betting Rules

• Bets may only be placed using the balance available in the account wallet — betting on credit is not available.
• Once a bet is confirmed, it cannot be changed or cancelled, unless the event is cancelled due to a technical fault on the platform.
• Odds and payout rates may change at any time; the odds displayed at the moment a bet is placed are considered final.
• In live betting, bets that have already been confirmed will stand even if the internet connection is lost.

6.2 Casino and Slot Games

The results of casino games and slots are determined by RNG (Random Number Generator) technology, which is entirely independent and not predetermined. The RTP (Return to Player) percentage is set separately for each game, but it represents a long-term average — it is not a guarantee of a specific return in any single session.

6.3 Sports Betting

For bets placed on cricket, football, and other sports, the official match result is considered final. If an exception to the rules occurs in BPL, IPL, T20 World Cup, or other international tournaments (such as a match being cancelled or abandoned), tk999 games will settle bets in accordance with its specified rules.

7Prohibited Activities

Any of the activities described below are strictly prohibited on tk999 games. Violating these prohibitions will result in the immediate closure of the account and the associated balance may be forfeited.

1. Operating multiple accounts or using another person's account.
2. Providing false information or attempting to exploit the system to obtain a bonus.
3. Using automated bots or software to place bets or play games.
4. Attempting to hack an account or gain unauthorised access.
5. Exploiting technical errors on the platform to gain an unfair advantage.
6. Conducting financial transactions through third parties or from unknown sources.
7. Attempting to influence betting outcomes through fraudulent coordination with other members.
8. Posting offensive, threatening, or discriminatory content on the platform.

8Account Suspension and Closure

tk999 games reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If a violation of any clause of these terms and conditions is proven.
• If clear evidence of involvement in prohibited activities is found.
• If information provided is proven to be false or incomplete.
• If an order is received from a court or competent authority.
• If no transactions occur for an extended period (more than 12 months), the account may be marked as inactive.

8.1 Member's Own Request to Close Account

Any member may close their account voluntarily. Before closing, a request must be made to withdraw any remaining balance. For self-exclusion on responsible gambling grounds, please contact the support team.

9Limitation of Liability

tk999 games makes every effort to maintain service quality. However, the platform's liability is limited in certain situations:

• If a bet or game session is interrupted due to loss of internet connection or a problem with the member's device.
• If a transaction is delayed due to a technical error on the part of a third-party payment provider (bKash, Nagad, Rocket, etc.).
• Force Majeure — if service is disrupted due to natural disasters, power outages, government restrictions, or similar circumstances.
• For losses caused by a member's own carelessness or unauthorised access by a third party.

tk999 games reserves the right to reclaim any reward or bonus incorrectly issued due to a technical error. Knowingly taking advantage of an incorrect payout will also be considered a violation of the terms and conditions.

10Privacy & Data Protection

Protecting members' personal data is one of tk999 games' top priorities. The full process for collecting, using, and protecting data is described in our Privacy Policy.

• Members' personal and financial information is secured using SSL encryption technology.
• Information is not sold or transferred to any third party unless required by law.
• Payment-related information (card numbers, mobile banking PINs) is not stored on tk999 games' servers.
• A member may request to view, correct, or delete their own personal information.

11Responsible Gaming Commitment

tk999 games believes that gaming is a form of entertainment and should never be used as a solution to financial problems or as a source of income. We encourage all members to play responsibly.

• Members can set daily, weekly, or monthly deposit limits.
• Through Self-Exclusion, an account can be temporarily suspended for a set period.
• The 21+ age rule applies strictly — underage persons are not permitted to play.

For help with or recovery from gaming addiction, detailed information and steps are available in our Responsible Gaming Guide and Support section.

12Changes & Applicability of Terms

tk999 games reserves the right to partially or fully amend these terms and conditions at any time. A notice will be posted on the platform before any changes take effect.

• For significant changes, members will be informed via their registered email or app notification.
• Continued use of the platform after changes have been published will be considered the member's acceptance of the updated terms and conditions.
• The Bengali version of this document is the original version; if there is any difference in meaning between the Bengali and any other language version, the Bengali version will take precedence.

12.1 Dispute Resolution

Any dispute relating to these terms and conditions or tk999 games services will first be addressed through direct discussion with the support team via live chat or email. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

12.2 Contact

If you have any questions or comments about these terms and conditions, please contact our support team: [email protected]