tk999 games Privacy Policy
Your personal information is very important to us. In this policy we have made clear what information is collected, how it is used, and what your rights are.
Introduction and Applicability
tk999 games gives the highest priority to user privacy. This Privacy Policy ("Policy") describes what personal information is collected when you use the tk999 games website, how that information is processed and stored, and what rights you have over your information.
This policy applies to the tk999 games website (https://tk999-games.cam), mobile application, and all related services. By using our services, you are considered to have consented to the collection and processing of information as described in this policy.
This privacy policy is part of our Terms and Conditions and both documents should be read together. Please read both documents carefully before you start using the service.
Types of Information Collected
tk999 games collects two types of information: information you provide directly and information collected automatically.
2.1 Personal Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Mobile number and email address
- Current address
- Username and password (stored in encrypted form)
2.2 Financial Information
- bKash, Nagad, Rocket, Upay account numbers (for transaction verification)
- Bank account details (where bank transfer is used)
- Transaction history and deposit-withdrawal records
2.3 Usage Information
- IP address and device information
- Browsing patterns and session duration
- Game play history and betting activity
- Records of communication with customer support
Methods of Data Collection
tk999 games collects information in the following ways:
3.1 Registration Process
Information you provide directly when creating an account is stored securely in our system. It is mandatory that information provided during registration is complete and accurate.
3.2 Identity Verification (KYC)
To ensure financial security, additional documents may be requested for identity verification when withdrawing above a certain amount or when suspicious activity is detected on an account.
3.3 Automatic Collection
Some information is collected automatically through cookies, log files, and similar technologies while browsing the website. This information is used to improve the site's performance.
Purpose of Data Use
tk999 games uses collected information only for the following legitimate purposes:
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and other financial transactions
- Detecting and preventing fraudulent activity
- Operating our 24/7 live chat and email customer support
- Improving service quality and user experience
- Complying with applicable laws and regulations
- Providing bonuses, promotions, and VIP benefits
- Monitoring responsible gaming and identifying at-risk behaviour
We never sell your personal information to third parties for marketing or advertising purposes.
Data Storage and Security
tk999 games uses industry-standard technical and organisational measures to keep your information secure.
5.1 Encryption and Security Technology
All data is transferred via SSL encryption. Passwords and sensitive financial information are always stored in hashed or encrypted form. Our servers are equipped with firewalls and access controls to protect against unauthorised access.
5.2 Data Retention Period
All data is retained while the account is active. Even after an account is closed, financial transaction records and identity verification documents may be retained for a specified period in accordance with applicable legal obligations.
5.3 Response to a Data Breach
If a data security breach occurs for any reason, we will promptly notify affected users and take the necessary steps.
Sharing Information with Third Parties
tk999 games shares user information with third parties only in limited and necessary cases:
6.1 Payment Processors
Necessary information is shared with mobile financial services such as bKash, Nagad, Rocket, Upay and banking institutions to complete transactions. These third parties follow their own privacy policies.
6.2 Game Providers
Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may use a limited amount of session and gameplay data to keep services running. However, this information does not reveal personal identity.
6.3 Legal Obligations
Information may be provided in compliance with applicable law in response to a court order or a lawful request from a legal authority.
tk999 games never sells your personal information to advertisers, data brokers, or any other commercial third party.
Cookies and Tracking Technology
Cookies and similar technologies are used on the tk999 games website.
7.1 Types and Purpose of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Remember your preferred language, theme, and other settings.
- Analytics Cookies: Collect anonymous data to understand which parts of the site are used most.
7.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.
Your Rights Over Your Information
Every registered user on tk999 games has the following rights over their own information:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: If your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
- Right to Data Portability: You can request to receive your account information in a structured format.
To exercise these rights, please contact our customer support. You can find out more in our Responsible Gaming guidelines about how we monitor your account activity to maintain a safe environment.
Protection of Minors
All services of tk999 games are intended only for persons aged 21 or above. We do not knowingly collect any information from minors.
Age is verified during the registration process and if we learn that any user is under 21 years of age, their account will be closed immediately and the related information will be deleted.
Policy Changes
tk999 games reserves the right to change or update this privacy policy as needed. If significant changes are made, registered users will be notified by email or through a notice on the site.
The date of each policy update will be noted at the top of the page. Continuing to use the service after any change will be considered as your consent to the updated policy.
To learn the full details of all our policies, you can visit the About Us page, where detailed information about the service philosophy and values of tk999 games is available.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live Chat: Use the chat button on the site for 24/7 direct support
- Email: [email protected]
Our support team can assist in both Bengali and English. For answers to common questions, you can also check our Frequently Asked Questions (FAQ) page, where answers to many common topics are already provided.